Internal Helpdesk Bots
Stop wasting expensive IT and HR hours on password resets, PTO requests, and policy questions. We build internal AI assistants deployed directly into Slack or Microsoft Teams that give your employees instant, secure answers based on your internal corporate wiki.
Core Features
Slack & Teams Native
Employees don't need to learn a new portal. They simply tag '@HelpBot' in Slack to get an instant answer.
Secure RAG Retrieval
The bot searches your internal Confluence, SharePoint, and Google Drive securely, respecting document permission levels.
Automated IT Workflows
Integrating with Okta and Jira so the bot can automatically reset passwords, provision software licenses, or create Jira tickets.
Onboarding Automation
Guiding new hires through their first week, answering 'where do I find X' questions without bothering their manager.
Our Process
Internal Data Mapping
Week 1Identifying where your internal knowledge lives (Confluence, Notion, PDFs) and mapping the permission structures.
Secure Vectorization
Week 2-3Ingesting the data into a secure, private vector database, ensuring that sensitive HR docs are siloed from general IT docs.
Workflow Integration
Week 4-5Connecting the bot to internal APIs (Okta, Jira, Workday) to enable action-taking capabilities (e.g., 'Log my PTO').
Slack/Teams Deployment
Week 6Building the Slack/Teams app, setting up slash commands, and designing the UI cards for the chat interface.
Employee Rollout & Training
Week 7Launching the bot to a pilot group, tracking usage analytics, and refining the answers based on employee feedback.
Technologies We Use
FAQ
How do you stop a junior employee from asking the bot for executive salaries?
Is our internal data sent to public AI models?
What if the bot gives the wrong HR policy answer?
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